Terms of Service

Last updated: September 30, 2026

These terms govern your use of ATTO Live, the cloud streaming service operated by Viralize LLC, doing business as ATTO ("we", "us"), at attolive.app and tryatto.com. By creating an account or using the service, you agree to them.

Two sections are worth reading properly before you skim the rest: section 4, which covers saving a card and the automatic upgrade to a paid plan, and section 5, which covers automatic monthly renewal and how to cancel.

1. The service

ATTO Live provides cloud streaming infrastructure: we receive your live video feed, add overlays, and relay your broadcast to the platforms you connect — currently Twitch, Kick and YouTube, plus any custom RTMP destination you add. We manage the servers; you own your content.

2. Your account

You must be at least 13 years old, or the minimum age required in your country by the platform you stream to, whichever is higher.
You're responsible for what you broadcast. Your streams must comply with the rules of every platform you send them to (Twitch, Kick and YouTube each have their own terms and community guidelines) and with applicable law.
One channel per platform may be linked to one ATTO account. One Twitch channel belongs to one ATTO account, one Kick channel belongs to one ATTO account, and so on.
Keep your login to yourself. Activity on your account is treated as yours.

3. Free tier and paid plans

The free tier includes 10 studio hours in total. Time counts once your studio is ready, including setup and preview time while it remains running, even when you are not broadcasting. That's a one-time allowance, not a monthly one — the hours never expire, but they don't refill either. No payment method is required to use it.
Paid subscriptions are billed monthly through Stripe, in US dollars. Starter is $19.99 per month while a founding spot is available, with up to 100 founding subscriptions at a time. That rate stays with your founding subscription while you remain subscribed. The standard Starter price is $25 per month. The applicable monthly price is shown before you subscribe. You can cancel anytime from your billing settings; access continues until the end of the period you've paid for. Fees already paid are non-refundable except where required by law.
Prices may change, but an existing founding subscription retains its $19.99 monthly rate while that subscription remains active. For other price changes, we'll give existing subscribers reasonable notice before any change affects them.

4. Saving a card, and the automatic upgrade

You never need a card to use the free tier. But you can choose to save one so your stream doesn't get cut off the second your free hours run out. It's optional, it's off unless you switch it on, and this is exactly what switching it on means.

What you're authorising. You authorise us to start a monthly Starter subscription on your behalf and charge your saved card automatically when your free studio hours run out, up to the monthly amount you approved. Saving a card does not reserve a founding spot. If the available price exceeds your authorised amount, we require your confirmation before starting the subscription at the higher price.
What gets charged, and when. Nothing on the day you save the card: $0 that day. The first charge is your agreed monthly Starter price, no higher than the amount you authorised, for the first month of Starter, when your 10 free studio hours are used up. That's either mid-stream, so the broadcast keeps going, or when you next try to start a server with no free hours left.
It's a subscription from then on. Once it starts, Starter renews automatically every month at your Starter price ($19.99 founding, $25 otherwise) and keeps renewing until you cancel it. See section 5.
What we store. Your card is stored by Stripe, not by us. We keep a reference to your Stripe customer record and a note that you turned the automatic upgrade on. We never see or store your full card number.
How to turn it off. Go to Settings → Billing and turn it off. One click, no email, no waiting, and you can do it any time before it charges. That stops the automatic upgrade; if you also want the saved card deleted at Stripe, email support@attolive.app and we'll remove it.
If the card is declined. We don't retry a card that's been declined. Your free hours are gone, so the server stops the same way it would for any free account, and you can start a plan whenever you want.

5. Automatic renewal and cancelling

Every paid plan on ATTO is a recurring subscription. However it started — you bought it, or it started itself from a card you saved — it works the same way:

You're charged the plan price once a month, on the same day each month, automatically.
It renews on its own and keeps renewing until you cancel it. There's no end date.
Cancelling is self-serve and takes about as long as signing up did. Settings → Billing → Manage billing opens the Stripe portal, and you cancel there. No phone call, no support ticket, no talking anyone out of it.
Cancelling stops the next charge. You keep access for the rest of the month you already paid for.
Stripe emails a receipt for each payment to your account email, so you have a record of what was charged and when.

6. Fair use

Plans are for real, attended streaming by one streamer. Automated 24/7 rebroadcast loops, reselling access, or other unattended abuse of "unlimited" plans may result in suspension after notice.

7. Acceptable use

Don't use the service to break the law, infringe others' rights, distribute malware, or attack the platform or other users. We may suspend accounts that do.

8. Filming other people

ATTO is built for IRL streaming, which means you'll be pointing a camera at real places and real people. Recording law is not the same everywhere. Several US states require every party to consent before a conversation is recorded. Some countries restrict filming identifiable people without permission. Plenty of specific places — hospitals, schools, courts, private property, venues, some public transport — have their own rules on top of that.

You're the one holding the camera, so consent and local law are your responsibility, not ours. We don't review streams before they go out and we can't unsend one. If you're not sure whether you can film something where you are, find out before you go live.

9. Copyright

We relay what you send us. We don't screen it and we don't keep copies of it. Music, video, games, art, someone else's stream — if you don't have the rights to broadcast it, don't send it through ATTO.

If you believe something broadcast through ATTO infringes your copyright, our notice-and-takedown process is on the DMCA page, along with how to send a counter-notice if your material was taken down by mistake.

Repeat infringers. We keep a record of the infringement notices we receive, and in appropriate circumstances we terminate the accounts of repeat infringers. A terminated account isn't reopened. The full policy is on the DMCA page.

10. Claims about what you broadcast

If someone brings a claim against us because of something you broadcast — what was in frame, what was said, music that was playing, someone who was filmed, or anything else you sent through the service — you agree to cover it. That means defending us against the claim and paying any resulting damages, settlements and reasonable legal costs.

We'll tell you promptly if a claim like that arrives, we'll cooperate with you on it, and we won't settle it in your name without asking you first. This doesn't cover claims caused by our own wrongdoing.

11. Changes to the service

ATTO is a young product and it will change. We may add, change or retire features, plans and prices. Right now we're launching with the free tier and Starter, and more plans are planned — nothing here promises that a specific feature or plan will exist forever. If we retire something you're actively paying for, we'll give you reasonable notice and a chance to cancel before your next renewal.

12. Availability

We work hard to keep streams alive — it's the whole product — but the service is provided "as is" without warranties. We don't guarantee uninterrupted availability, and we're not liable for lost streams, lost revenue, or decisions made by Twitch, Kick, YouTube or any other platform. Our total liability is limited to the amount you paid us in the three months before a claim.

13. Suspension and termination

To request account deletion, email support@attolive.app from your registered account email. We verify your identity before acting on the request. For a paid account, we stop renewal and schedule deletion after the current paid billing period ends; you keep paid access until then. A free account has no paid period to wait for. On termination, your streaming servers are shut down, your linked platform connections are removed, and your stored stream files and settings are deleted in accordance with our Privacy Policy. Records needed for payments, disputes, fraud prevention and legal obligations are retained for those purposes.

We may suspend or terminate accounts that violate these terms. Normally that means we tell you what's wrong and give you a chance to fix it first.

Some things we have to act on immediately, and in those cases we may suspend an account or kill a stream without notice:

content that appears to be illegal;
a demand from a platform, our infrastructure providers, or law enforcement;
a security incident, an attack, or credentials that look compromised;
anything that puts other users, our infrastructure, or someone else at real risk.

When that happens we'll tell you what happened and why as soon as it's practical to do so.

14. Governing law and disputes

If something goes wrong, email support@attolive.app first and give us 30 days to sort it out. Almost everything gets fixed that way.

These terms are governed by the laws of the State of New York, without regard to its conflict-of-laws rules. Any dispute that isn't resolved informally will be brought exclusively in the state or federal courts located in New York County, New York, and we each agree to those courts having personal jurisdiction over us.

None of this takes away rights you have under the mandatory consumer law of the country you live in.

15. Changes

We may update these terms; material changes will be announced on the site or by email. Continuing to use the service after changes take effect means you accept them.

16. Contact

ATTO Live is operated by Viralize LLC, doing business as ATTO. Questions and legal notices: support@attolive.app. Mailing address: 418 Broadway, Albany, NY 12207, United States. Telephone: +1 (631) 398-8294.

A note on this document: it's a general-purpose set of terms, written to be readable rather than exhaustive, and it isn't a substitute for review by a qualified attorney. If something here matters to a decision you're making, get your own advice — and tell us, because we'd rather fix the wording than argue about it.