Last updated: September 30, 2026
This explains what Viralize LLC, doing business as ATTO ("we"), collects when you use ATTO Live (attolive.app, tryatto.com) and what we do with it. Short version: we collect what's needed to run your streams and bill you, and we don't sell any of it.
Running your streams, metering free-tier hours, billing subscriptions, keeping the service secure, fixing problems, and telling you about service changes. That's it.
Only with the processors that make the service work: Supabase (authentication and database), Stripe (payments), Hetzner (the streaming servers themselves), Fly.io and Vercel (hosting for our API and dashboard, and the dashboard's usage analytics), Resend (the emails we send you), and the platforms you stream to — Twitch, Kick, YouTube, or any custom destination you add (your broadcasts, at your direction). We don't sell or rent personal data to anyone.
We're a US company and our own systems run in the United States. You choose the region your streaming server runs in, and we currently offer the US, Germany, Finland and Singapore — so if you pick a European region, your live video is relayed by a server there.
We keep account data while your account exists. To request deletion or a copy of your data, email support@attolive.app from your account email. We verify your identity before acting.
If you have a paid subscription, a verified account-deletion request stops renewal and schedules deletion after your current paid billing period ends. You keep paid access until then. For a free account, there is no paid period to wait for. We remove personal account data, stored stream files and settings within 30 days after deletion becomes due, unless applicable law requires an earlier response.
We retain only the records needed for payments, disputes, fraud prevention and legal obligations. Those records are restricted to those purposes; keeping a required record does not keep your streaming account active. Your statutory privacy rights still apply.
The app uses essential cookies/local storage to keep you signed in. The landing page doesn't run ad trackers.
The service isn't directed at children under 13, and we don't knowingly collect their data.
The controller of your personal data is Viralize LLC, doing business as ATTO, 418 Broadway, Albany, NY 12207, United States. For anything in this section, email support@attolive.app.
Why we're allowed to process your data. We rely on:
Your rights. You can ask us to give you a copy of your data, correct it, delete it, restrict what we do with it, or send it to you (or another provider) in a portable format. You can object to processing we're doing on the basis of legitimate interests, and you can withdraw consent you've given. Email us and we'll answer within one month. We don't charge for this, and using these rights never costs you access to the service.
International transfers. Even if your streaming server is in Europe, your account and billing data is handled in the United States, and some of our processors operate globally. Where data leaves the UK or EEA, we use providers whose data processing terms include the European Commission's Standard Contractual Clauses (and the UK Addendum where it applies), and we rely on those clauses as the transfer mechanism.
Complaints. If you think we've got this wrong, please tell us first — but you also have the right to complain to your local data protection supervisory authority, or to the ICO if you're in the UK.
We do not sell or share your personal information, as "sell" and "share" are defined by the CCPA/CPRA, and we haven't in the past 12 months. We don't sell or share the personal information of anyone under 16.
In the last 12 months we've collected these categories: identifiers (your email address and account ID), commercial information (your subscription status and payment history), and internet or network activity (dashboard usage and server logs). Your live video passes through our servers to reach the platform you're streaming to and we don't retain it. We collect all of it from you, or generate it while running the service, for the purposes in section 2, and we disclose it for a business purpose only to the processors in section 3.
Your rights. You can ask us to tell you what we've collected about you, to give you a copy of it, to correct it, or to delete it. You can also ask us to limit how we use sensitive personal information — though we don't collect it for the kinds of use that right covers. We'll never treat you differently for asking.
How to make a request. Email support@attolive.app from the address on your ATTO account, which is how we verify it's you. We'll confirm we got it within 10 business days and answer within 45 days, and we'll tell you if we need the extra 45 days the law allows. An authorised agent can make a request for you if they send us your written permission.
If this policy changes materially, we'll announce it on the site or by email.
Privacy questions: support@attolive.app. Our business contact is Viralize LLC dba ATTO, 418 Broadway, Albany, NY 12207, United States. Telephone: +1 (631) 398-8294.
A note on this document: it's a general-purpose privacy policy, written to be readable rather than exhaustive, and it isn't a substitute for review by a qualified attorney. If something here matters to a decision you're making, get your own advice — and tell us, because we'd rather fix the wording than argue about it.